Taxi Smith values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our platform and services.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: name, phone number, email address, profile photo, and account details.
- Location Data: pickup location, drop location, live ride tracking, and route data.
- Payment Information: selected payment method, transaction references, and payment status.
- Device Information: IP address, device type, operating system, app version, and browser details.
- Usage Data: ride history, booking behavior, support requests, and service interactions.
2. How We Use Your Information
- To create and manage your account.
- To process ride bookings, memberships, parcel requests, and related services.
- To facilitate payments and transaction verification.
- To improve platform performance, user experience, and service quality.
- To send alerts, invoices, OTPs, notifications, and support responses.
- To detect fraud, abuse, suspicious activity, and security threats.
3. Location Information
Location data is used to match users with nearby drivers, track rides in progress, improve route efficiency, and support safety features. If you disable location permissions, some services may not function properly.
4. Payment Information
Payments may be processed through third-party payment providers such as PayPal, card processors, and other integrated gateways. Taxi Smith does not store full card credentials unless explicitly supported and secured through approved payment systems.
5. Sharing of Information
We may share limited information with:
- Drivers and users to complete bookings and service requests.
- Payment gateway providers to process transactions.
- Service providers who help with hosting, analytics, SMS, notifications, or customer support.
- Authorities or regulators where disclosure is legally required.
6. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational records.
7. Data Security
Taxi Smith uses reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure. However, no digital platform can guarantee absolute security.
8. Cookies and Similar Technologies
Our website and web-based tools may use cookies or similar technologies to improve user experience, maintain sessions, analyze usage patterns, and enhance security.
9. User Rights
Depending on your applicable jurisdiction, you may have rights to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your account or data, subject to legal requirements.
- Withdraw consent for specific processing activities where permitted.
10. Third-Party Services
Our platform may interact with third-party tools, maps, payment services, messaging providers, and analytics systems. Their handling of data may be governed by their own privacy policies.
11. Children’s Privacy
Taxi Smith services are not intended for children unless specifically allowed under local law and supervised by a parent or legal guardian. We do not knowingly collect personal information from minors without appropriate legal basis.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in business operations, legal obligations, or technology. The latest version will always be made available through our platform.
13. Contact Us
If you have any questions, complaints, or privacy-related concerns, please contact Taxi Smith support through the official platform communication channels.